Privacy Policy and lgpd
Last update: 10/09/2025
1. Who We Are
We, at Anybot, are committed to safeguarding privacy and protecting the personal data of our Clients, the End Users of our products and services, and the visitors of our websites. Therefore, we have created this External Privacy and Data Protection Policy to explain how we handle your personal data, with the purpose of providing full transparency regarding the processing covered under this Policy.
This Policy applies to all operations of Anybot. If, after reading this Policy, you still have questions, please feel free to contact us through the following channel juridico@anybot.com.br.
2. Data We Collect
- Identification data: name, phone number, email, CPF (when provided).
- Message content: text and attachments sent in conversations.
- Technical and usage data: date, time, IP, identifiers, and logs.
- Preferences and history: for personalized support.
3. How We Collect Data
We collect data directly when you send us messages, fill in automated forms, or interact with the bot. We also use cookies and analytics on the website.
4. Purpose of Processing
- Provide support and respond to requests;
- Schedule services or register users;
- Train and improve AI models;
- Comply with legal obligations and generate internal reports.
5. Recording and Analysis of Conversations
To improve service quality, your conversations may be recorded, stored, and analyzed for:
- Training Artificial Intelligence models;
- Audit and support by our team;
- Issue detection and service improvements.
Consent:
By using our chat or WhatsApp channels, you expressly agree to the recording and analysis of conversations for the purposes described. If you wish to opt-out, send a request to juridico@anybot.com.br stating that you do not authorize analysis.
6. Data Sharing
We only share data when necessary with:
- Technology providers (APIs, cloud);
- Partners and professionals involved in support;
- Authorities when required by law.
We do not sell or trade your personal data.
7. Storage and Protection
Data is stored on secure servers with encryption and access controls. It may be located in Brazil or other countries with adequate protection. We keep data for as long as necessary for the purposes or as required by law.
8. Your Rights
You may, at any time:
- Confirm whether we process your data;
- Access, correct, or delete your data;
- Request portability;
- Withdraw consent.
Send requests to: juridico@anybot.com.br
9. Use of Artificial Intelligence
Our chatbot uses AI to interpret messages. Conversations may be reviewed by humans for improvement. We do not make automated decisions that affect rights without supervision.
10. Changes to this Policy
We will update this policy when necessary. The latest version will be available on our website, and users will be notified of significant changes.
11. Contact